Last Updated: 2026
This Shipping & Returns Policy outlines the terms and conditions related to order delivery, shipping timelines, and return or replacement of products purchased from www.oatmi.in, operated by OATMI HEALTHCARE PRIVATE LIMITED.
1. Shipping Policy
1.1 Shipping Locations
We currently ship across India. At present, international shipping is not available unless explicitly mentioned.
1.2 Order Processing Time
Orders are processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
1.3 Delivery Time
Estimated delivery time is 3–7 business days, depending on your location and courier service availability.
Delivery timelines may vary due to factors beyond our control such as weather conditions, courier delays, or regional restrictions.
1.4 Shipping Charges
Shipping charges, if applicable, will be displayed at checkout.
Free shipping offers may be available during promotions or as mentioned on the website.
1.5 Order Tracking
Once your order is shipped, tracking details will be shared via SMS or email to the registered contact details. Customers can also track their orders using the “Track Your Order” option on our website.
2. Returns & Replacement Policy
Due to the personal care nature of skincare products, we follow a strict quality and hygiene policy.
2.1 Returns Eligibility
We accept returns or replacements only under the following conditions:
Product received is damaged
Product received is defective
Product received is incorrect or missing items
2.2 Non-Returnable Items
The following items are not eligible for return:
Used or opened products
Products damaged due to misuse
Orders placed incorrectly by the customer
Change of mind after delivery
2.3 Return Request Timeline
Return or replacement requests must be raised within 48 hours of delivery.
Requests raised after this period may not be accepted.
2.4 How to Request a Return or Replacement
To request a return or replacement:
Email us at sale.oatmihealthcare@gmail.com
Share:
Order ID
Product images/videos clearly showing the issue
Brief description of the problem
Our team will review the request and respond within 2–3 business days.
3. Refund Policy
3.1 Refund Mode
Approved refunds will be processed to the original payment method.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after collecting required details.
3.2 Refund Timeline
Refunds are initiated within 7–10 business days after approval.
Actual credit time may vary depending on your bank or payment provider.
4. Order Cancellation
Orders can be cancelled before dispatch only.
Once the order is shipped, cancellation requests will not be accepted.
5. Contact Information
For shipping, return, or refund-related queries, please contact us:
OATMI HEALTHCARE PRIVATE LIMITED
📧 Email: sale.oatmihealthcare@gmail.com
📞 Phone: +91-7821999864
🌐 Website: www.oatmi.in
6. Policy Updates
OATMI HEALTHCARE PRIVATE LIMITED reserves the right to modify or update this policy at any time without prior notice. Changes will be effective once updated on the website.
✅ Note
This policy is designed to ensure fairness, hygiene, and transparency for both customers and the company.