Shipping across India.
Shipping Locations
We currently ship across India. At present, international shipping is not available unless explicitly mentioned.
Order Processing Time
- Orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
- Estimated delivery time is 3–7 business days, depending on your location and courier service availability.
- Delivery timelines may vary due to factors beyond our control such as weather conditions, courier delays, or regional restrictions.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout.
- Free shipping offers may be available during promotions or as mentioned on the website.
Order Tracking
Once your order is shipped, tracking details will be shared via SMS or email using the registered contact details.
You can also check your shipment using the OATMI Track Your Order page.
Track Your Order →Quality and hygiene come first.
Due to the personal care nature of skincare products, we follow a strict quality and hygiene policy.
Returns Eligibility
We accept returns or replacements only under the following conditions:
- Product received is damaged
- Product received is defective
- Product received is incorrect or has missing items
Non-Returnable Items
The following items are not eligible for return:
- Used or opened products
- Products damaged due to misuse
- Orders placed incorrectly by the customer
- Change of mind after delivery
Return Request Timeline
- Return or replacement requests must be raised within 48 hours of delivery.
- Requests raised after this period may not be accepted.
How to Request a Return or Replacement
Email us at sale.oatmihealthcare@gmail.com and provide:
- Order ID
- Product images or videos clearly showing the issue
- Brief description of the problem
Our team will review the request and respond within 2–3 business days.
Approved refund processing.
Refund Mode
- Approved refunds will be processed to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after collecting the required details.
Refund Timeline
- Refunds are initiated within 7–10 business days after approval.
- Actual credit time may vary depending on your bank or payment provider.
Cancellation before dispatch.
- Orders can be cancelled before dispatch only.
- Once the order is shipped, cancellation requests will not be accepted.
Changes to this policy.
OATMI HEALTHCARE PRIVATE LIMITED reserves the right to modify or update this policy at any time without prior notice. Changes will be effective once updated on the website.
Contact OATMI
For shipping, return, replacement or refund-related queries, please contact us.
This policy is designed to provide clear information about shipping, hygiene-related return conditions, replacements, refunds and order cancellations for purchases made through OATMI.